privacy policy

Privacy Policy

Effective Date: February 14, 2026
Introduction
Petwell, Inc. ("Petwell," "we," "us," or "our") respects your privacy. This Privacy Policy explainshow we collect, use, disclose, and protect information when you use our website (petwell.co),mobile app, and services (collectively, the "Service"), including at-home PCR testing kits, AIinsights, memberships, and recommendations. By using the Service, you consent to thesepractices. We comply with applicable laws, including CCPA for California residents.
INFORMATION WE COLLECT
  • Personal Information: Name, email, address, payment details, pet profile (name, breed, age, photo).
  • Health Data: Test results, symptoms, pathogen detections (e.g., Giardia spp. positives), AI scores – treated as sensitive and protected.
  • Usage Data: IP address, device info, browsing history, interactions (e.g., kit tracking).
  • Cookies/Analytics: For app performance (e.g., Google Analytics) – you can opt out.
HOW WE USE YOUR INFORMATION
  • Provide Service (e.g., process orders, generate reports for Clostridium perfringens detections).
  • Improve AI/insights (anonymized data for outbreak alerts).
  • Communicate (e.g., results notifications, marketing with consent).
  • Legal compliance and safety (e.g., fraud prevention).
Information Sharing
  • Service Providers: Labs (e.g., for PCR processing), payment processors, shipping partners – bound by confidentiality.
  • ‍Partners: Anonymized data for B2B (e.g., daycares for shared results) or integrations (e.g., Pawp for telehealth).
  • Legal: If required by law, merger, or to protect rights.
  • No Sale of Data: We do not sell personal or health data.
DATA SECURITY
  • We use encryption, access controls, and secure servers (e.g., AWS compliance).
  • Health data is anonymized where possible.
  • No guarantee of absolute security – report issues to support@petwell.com.
Your rights
  • Access, correct, or delete your data via account or request to privacy@petwell.com.
  • Opt out of marketing emails or cookies.
  • CCPA Rights (CA residents): Request disclosure, deletion, or opt-out of sales (none occur).
Contact Us
For any privacy-related questions, reach out to:

support@petwell.com

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PETWELL INC. 2026, All Rights Reserved
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PETWELL Inc. is crafted by a registered company in the United States, operating under Deleware, USA (Registration No. FL-987654). Authorized and regulated by the Deleware Department of Business and Professional Regulation in accordance with the Consulting Services Act (License No. BT-123456), PETWELL™ adheres to state and federal standards, ensuring compliance with ethical practices and the highest standards.

PETWELL Inc. is a not a veterinarian.